Tam Le Minh
HireTam

Tam Le

Ho Chi Minh City, Vietnam id="timeZone">--:--:--

Tam has 7 years experience in the business IT communications industry including Payments, Purchasing, Inventory, and sales using EDI technologies for documents, internal communications, and databases.  His latest project utilized his expertise in management of data flow and EDI connections.  He is seeking an environment where he can learn new technologies and build meaningful things for life.

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Skills
Years
1
2
3
4
5
6
7
8
9
10+
MS NAV
Web Services
EDI
KPIs
NetSuite
Skills

2+ Years

5+ Years

8+ Years

Developer Personality

Independent

Collabrativer

Trailblazer

Conservative

Generalist

Specialist

Planner

Doer

Idealist

Pragmatist

Abstraction

Control

100
50
0
50
100
Feature Experience

EDI

Information Mappings

ERP Application Navision

MODERATE
EXTENSIVE
EXPERT
Cultural Experience

Retail

Internal Communications

Customer Service

Third-Party Integrations

MODERATE
EXTENSIVE
EXPERT
Portfolio

Unique Furniture A/S

EDI Technical Manager

Work Experience : 2020 - present

• Set up EDI Mappings; Communication channels, Converter between EDI and NAV • Set up and prepare data flow from MS NAV to EDI X12 format and vice versa • Monitor EDI transactions and solve issues • Set up EDI Connections, Testing with Retailers • Propose suggestion and solution to Engineer and manage small projects to automate repeated Reports extracting from NAV and importing to NAV for daily use • Manage internal Projects to onboard new EDI customers or customized production workflow

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DiCentral Vietnam

Customer Technical Support Manager

Work Experience : 2019-2020

• Managing Customer support Team • Checking daily operation of customer support Team • Working with Team Leader and Seniors to assure normal operation: Training process, escalating urgent cases, keeping SLA of all Customer Support Rep • Setting KPI for the team yearly and keep track • Setting yearly objectives for each Customer Support Level • Managing Project handover from Delivery Team, assisting new customers onboard • Managing Xpress Team to serve VIP customers • Meeting with VIP Customers to evaluate our service and create service improvement • Select and allocate talented members to serve strategic customers and escalate correctly in timely manner -Manage Level 2 Technical Team • Ensuring Escalation request from Level 1 Customer support Team got prioritize in timely manner • Making and preparing RCA - Root Cause Analysis to improve internal process or provide it to customers and trading partners for improvement on their end • Keeping all information from customers' Trading Partners up to date in the system to ensure normal

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DiCentral Vietnam

Customer Support Team Lead

Work Experience : 2016-2018

• Working Field: EDI Solutions on Web based Service and Applications COMMON PROCESS: • Keeping SLA at high standard • Taking care of main company support phone lines and assisting customers globally • Be responsible for main company support email address • In charge of training new customers get familiar with product features • Assisting customers with all types of issues related to the applications. • Transferring to Developers if needed and inform the customers when all requirements are complete. MANAGEMENT: • Setting monthly KPI for Tech support members • Handling big customers' issues and solving chargeback cases • Assisting all members with difficult cases, provide guidance case by case • Training new members and evaluate their KPIs

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DiCentral Vietnam

EDI Connection Lead

Work Experience : 2014-2016

• Receiving cases from Sale Team, Reach out to customers and ask for essential information, then open "not started cases" in 24 hours. • Setting up connectivity method • Once having all information needed for each setup, reach out to Customers' partners to setup on their end. • Testing connectivity, certifying EDI documents and confirm production mode • Closing cases-Communication Methods: Emails, Phone calls, teamviewer, • Assisting customers via emails, teamviewer, and Phone calls (customers in USA, Europe, England, Australia) INTERNAL COMMUNICATION: • Working directly with Developers, Documents Mapping Teams, Webinar administration • Working with Project Managers for big customers, and other teams in the project. LEADER’S DUTY: • Training newbies • Assisting urgent cases • Being Responsible for some Newbies' Issues: wrong advisement, wrong information • Monitoring all teammates' cases weekly • Reporting to manager about cases, or projects status

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