Adam is a results oriented IT Manager focused on growth for the company and team. Demonstrated expertise in Active Directory, Windows, and commercial networks. Provided technical support where needed for customers and office users. Having many accolades for being Customer-service focused. Known for being dynamic in the workplace as well for being versatile and resourceful. Self-projects include higherstalent.org and Errunz.com. Office365, Azure Administration, disaster recovery expert with knowledge in several backup platforms and procedures. Experience with recovery after a ransomware attack with protentional mitigation beforehand
Work with Fortune 500 companies to deploy and configure Microsoft Workplace Analytics into their environments. Work directly with the executive branch and IT management team to come up with best strategies to deploy WPA into their environment and produce best results of insight into their organization. Time management regarding project management and meeting leadership. Work with clients all over the world with and understand of GDPR compliance. Work was heavily focused on Azure AD with a firm understanding of PIM
Worked in Citrix based cloud environments. Worked directly with Executives and IT Managers. As Tier 3, was an escalation resource for coworkers. Focus is in the Healthcare sector. Cloud network management via Meraki Dashboard. In charge of network configuration and troubleshoot for existing clients. Worked on several projects as lead of the project. Some responsibilities for project lead were gathering existing network information from investigation, documenting changes needed or done to the environment, completing needed changes to the environment. Understanding the contract levels for each client and what is supported. Configure of Meraki Switches and AP’s. Some of our clients included Walmart Clinic, Aid Health Foundation, and GE. Focus on ITIL standard.
Worked with IT directors, management and customers directly on their networks, including firewall configuration cisco, Fortinet, SonicWALL. Deployment of AP’s including Ruckus, Meraki, Cisco, and Ubiquiti. Built and maintained Active Directory environments. Deployment of Hyper-V as well as VMware networks. Created project outlining risk assessment as well as goals of the project, projected time frame of completion. Worked with both Mac OSX and Windows AD environment deployments as well as OSX configuration. IT Emergency response engineer - was part of first respondents when something catastrophic happened. Data recovery as well as data backup via cloud backup and on prim. Defining what the best course of action is in server configuration for performance and redundancy.
Worked directly with customers answering and fixing all computer issues that they may have. This included data migration, system migration, and data recovery. Repaired and built new and old networks within a business environment. Including moving systems over from workgroup environment over to a server-based network. Moving from virus removal as well as registry repair. Helped provide knowledge to the clients teaching them how to use Windows applications such as Word and Outlook. Focus on ITIL disaster recovery procedures. Consulted companies on what hardware and software they should be using.
Answered phone calls for tech support as well as test and program sites. Health Care related projects of classified healthcare information from clients and customers. Heavy data entry work. Coding near 500 lines a day with scripting languages such as PHP, Java, HTML, and SQL syntax. IT department help including desktop support. Helping configure remote desktop, email issues and hardware issues
Desk Top Support: assist user with various computer issues, helped maintain Technical support tickets, assist with the set-up and take down of new and termed users (set-up to include installing computer, monitor, printer, phone, etc. Provided new employee with login instructions and instructions to navigate the Intranet, assisted with removal of hardware after employee terms which included: removal and restock to inventory) Network: Helped with install cable to several floors, pull, punch and test cables for a Network of 300 users. Various duties performed by the IT Dept.: Helped relocated several employees for renovation being performed to our suites which included the tear down and rebuild of cubicles, moving hardware, files etc., setting employee up in temporary locations and doing this with minimal down time to the employee. Performed inventory on equipment, phone and fax lines. Tested phone equipment. Worked with Linux SUSE, Unix, Windows server 2000, 2003, Ticketing systems.