Ryan

– Accountable for business analysis and responsible for product backlog maintenance, closely working with product owners, business unit representatives and technical teams.
– Responsible for driving new initiatives from business process definition through user acceptance.
– Responsible for delivering solutions in scope, time and quality required. Including business requirement discussion, process analysis, user story creation and acceptance criteria definition.

Used Azure DevOps tools to manage backlog, Scrum and Agile methodologies to drive the multiple teams.

– Responsible for project’s backlog management, user story design and requirements elicitation. Worked on a distributed team to deliver exciting new product features to Live Optics users, closely working with customer’s business units, management and technical teams making sure products were delivered in time, cost and quality agreed.
– Business Analyst & Scrum Master assigned to drive critical innovation projects. Managed multiple teams by applying agile mindset and using scrum. Responsible for coaching and guiding MAS Global teams.

Used Jira, Microsoft Azure DevOps, ClickUp tools to manage the project’s backlog, sprint planning and user story design.

– Responsible for transformation initiatives intended to increase the business value and reduce manual work for our customers.
– Product Owner responsible for driving new products & services with key partners including NICE InContact, Blue Jeans, Service Now, Verizon, Cisco, Eloyalty, AT&T, Frontier end others.
– Senior Business Analyst and Subject Matter Expert in charge of multiple agile teams to drive critical business initiatives with various USA & EMEA stakeholders teams in a complex IT system environment.
– Delivery Lead assigned responsible for vendor portfolio accountable for maximizing business value, project revenue and client satisfaction.

Used Jira, Microsoft Azure DevOps to manage backlog. Clarity PPM, MS Project Server tools to manage client projects.

– Accountable for Business Analysis, Architecture, Systems Integration design. Responsible for driving onsite workshops in USA (Texas, Florida, San Francisco) to engage key project stakeholders and define project goals, business solution to be undertaken.
– Subject Matter Expert on Verizon Marketing, Sales, Provisioning, Service assurance and Back-End business processes. Accountable for delivering multiple parallel projects on track on a fast-paced environment and taking actions to maintain key initiatives portfolio in good health.
– Responsible for business analysis, documentation, and work as a liaison between IT and business departments to identify and deliver solutions according business needs.

Used Jira, Microsoft ADO to manage backlog, Scrum and Agile methodologies to drive the multiple teams