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Rafael
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Rafael

Santiago de los Caballeros, Santiago, Dominican Republic --:--:--

Rafael is a Telecommunication Engineer with more than 12 years of experience monitoring, diagnosing, and resolving complex technical problems related to the data center on-premise and in the cloud. His customers have spanned a wide array of industries including, Government, Corporate, Health, Banking, etc. He takes pride in his desire to help customers evaluate their cloud strategy, and help determine approaches to application and data migration and modernization. He has successfully recommended solutions that meet their requirements, remove roadblocks to deployment, and drive customer satisfaction. Rafael has several Microsoft certifications such as, Azure Solutions Architect Expert, M365 Enterprise Administrator Expert, Cybersecurity Architect Expert, and Power BI Data Analyst Associate.

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Skills
Years
1
2
3
4
5
6
7
8
9
10+
MySQL
Network Security
Power BI
Linux
Azure
Server Administration
GCP
TCP/IP
SQL
Windows Server
Open Source
Technical Support
DNS
Disaster Recovery
AI
Hyper-V
DevOps
NetApp
Scrum
EMC
Active Directory
iOS
Android
Developer Personality

Independent

Collaborative

Trailblazer

Conservative

Generalist

Specialist

Planner

Doer

Idealist

Pragmatist

Abstraction

Control

100
50
0
50
100
Feature Experience

Cloud Implementation

Data Analysis

Data Visualization

Cloud Architecture

MODERATE
EXTENSIVE
EXPERT
Cultural Experience

Government

Banking

Corporate

Health Industry

MODERATE
EXTENSIVE
EXPERT
Portfolio

Cecomsa

Azure Solution Specialist

Categories

Work Experience : 2021 - Current

Monitors, diagnoses, and resolves complex technical problems related to the Cloud platform for over 50 customers from Government, Corporate, and SMB. Onboards customers on the Azure platform, designing and helping to migrate and increase consumption.

  • Participates in pre-sales activities such as proof of concept engagements with potential customers and participated in post-sales activities such as providing ongoing support after systems go live for our customers.
  • Leads a virtual team of sales, technical, and services resources to help customers realize digital transformation through cloud computing. With Drive Cloud consumption and expand Cloud penetration within SMB, Enterprise, and corporate customers.
  • Leads technical discussions and developing new Azure cloud projects with Microsoft’s major enterprise and public sector customers in the Dominican Republic.
  • Leads a virtual team of technical, partner, and consulting resources to advance and promote the Azure strategy in the accounts.
  • Helps customers evaluate their cloud strategy, determine approaches to application and data migration and modernization, and recommend solutions that meet their requirements along with removing roadblocks to deployment and driving customer satisfaction.
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Pontificia Universidad Católica Madre y Maestra (PUCMM)

Professor at the School of Computer Science and Telecommunication Engineering (Part Time)

Categories

Work Experience : 2016 - Current

Cooperates with the update of the subject programs of Project Management to the PMI norms. Advises term students in the making of their Final Degree Project.

  • Advises on subjects that included knowledge of a variety of programming languages, software design, information systems, databases, and software architecture.
  • Develops generalized skills, such as verbal communication, to work as part of a team

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Universidad Católica Madre y Maestra (PUCMM)

Teacher Evaluation Coordinator and Discipline Training Manager (Full Time)

Categories

Work Experience : 2018-2021

Created an updated teacher evaluation system; led and supported more than 1,500 teachers.

  • Created a training process that contributed to the creation of a climate of collaboration and participation.
  • Maintained active learning and research to strengthen and grow software skills (maintain cutting edge of knowledge).

 

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Optiva Inc. (Former Redknee Solution Inc.)

L1 Customer Support Engineer

Work Experience : 2017-2018

Solved complex customer problems; Understood, diagnosed, and identified the root cause of the customer’s problem through insightful questions.

  • Effective communication of technical solutions to non-technical customers.
  • Extensively researched and documented customer technical issues.
  • Collaborated with Technical Support team members to properly manage customer inquiries and escalate when appropriate.

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Previous Roles

ALCON

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Work Experience : 2012-2017
  • Server Technical Support Engineer at Direccion General de Aduanas (2014-2017)
  • L1 Customer Support Engineer at Optiva Inc. (2017-2018)
  • Data Center Specialist at Direccion General de Aduanas (2012-2014)

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