Rafael is a Telecommunication Engineer with more than 12 years of experience monitoring, diagnosing, and resolving complex technical problems related to the data center on-premise and in the cloud. His customers have spanned a wide array of industries including, Government, Corporate, Health, Banking, etc. He takes pride in his desire to help customers evaluate their cloud strategy, and help determine approaches to application and data migration and modernization. He has successfully recommended solutions that meet their requirements, remove roadblocks to deployment, and drive customer satisfaction. Rafael has several Microsoft certifications such as, Azure Solutions Architect Expert, M365 Enterprise Administrator Expert, Cybersecurity Architect Expert, and Power BI Data Analyst Associate.Hire Rafael
Monitors, diagnoses, and resolves complex technical problems related to the Cloud platform for over 50 customers from Government, Corporate, and SMB. Onboards customers on the Azure platform, designing and helping to migrate and increase consumption.
Cooperates with the update of the subject programs of Project Management to the PMI norms. Advises term students in the making of their Final Degree Project.
Created an updated teacher evaluation system; led and supported more than 1,500 teachers.
Solved complex customer problems; Understood, diagnosed, and identified the root cause of the customer’s problem through insightful questions.