Rafael

Monitors, diagnoses, and resolves complex technical problems related to the Cloud platform for over 50 customers from Government, Corporate, and SMB. Onboards customers on the Azure platform, designing and helping to migrate and increase consumption.

• Participates in pre-sales activities such as proof of concept engagements with potential customers and participated in post-sales activities such as providing ongoing support after systems go live for our customers.
• Leads a virtual team of sales, technical, and services resources to help customers realize digital transformation through cloud computing. With Drive Cloud consumption and expand Cloud penetration within SMB, Enterprise, and corporate customers.
• Leads technical discussions and developing new Azure cloud projects with Microsoft’s major enterprise and public sector customers in the Dominican Republic.
• Leads a virtual team of technical, partner, and consulting resources to advance and promote the Azure strategy in the accounts.
• Helps customers evaluate their cloud strategy, determine approaches to application and data migration and modernization, and recommend solutions that meet their requirements along with removing roadblocks to deployment and driving customer satisfaction.

Cooperates with the update of the subject programs of Project Management to the PMI norms. Advises term students in the making of their Final Degree Project.

• Advises on subjects that included knowledge of a variety of programming languages, software design, information systems, databases, and software architecture.
• Develops generalized skills, such as verbal communication, to work as part of a team

Created an updated teacher evaluation system; led and supported more than 1,500 teachers.

• Created a training process that contributed to the creation of a climate of collaboration and participation.
• Maintained active learning and research to strengthen and grow software skills (maintain cutting edge of knowledge).

Solved complex customer problems; Understood, diagnosed, and identified the root cause of the customer’s problem through insightful questions.

• Effective communication of technical solutions to non-technical customers.
• Extensively researched and documented customer technical issues.
• Collaborated with Technical Support team members to properly manage customer inquiries and escalate when appropriate.

• Server Technical Support Engineer at Direccion General de Aduanas (2014-2017)
• L1 Customer Support Engineer at Optiva Inc. (2017-2018)
• Data Center Specialist at Direccion General de Aduanas (2012-2014)