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Patricia
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Patricia

Dallas, TX --:--:--

Patricia is a certified Agile Scrum Master with a track record of great servant leadership and project management. Her specialty is coaching teams to live by Agile values to ensure quality product deliverable and customer satisfaction. Well-versed using various project management tools including Jira, Azure DevOps, Rally, Confluence, Excel, Trelo and Visio. Patricia has successfully worked on a variety of projects including SDLC, migration, ITSM, and UX/UI within the insurance, retail, and infotech domains.  As a servant leader, she works closely with product owners and project managers in identifying and removing impediments, and also coaching the teams to be self-sufficient through the facilitation of the Agile ceremonies(daily stand-ups, sprint planning, backlog refinement, sprint retrospective, etc).

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Skills
Years
1
2
3
4
5
6
7
8
9
10+
Azure DevOps
Visio
Office 365
JIRA
Confluence
Trello
AWS
ServiceNow
Clarity
Linux
Rally
Confluence
Excel
Java
SharePoint
Python
MySQL
HTML
CSS
Developer Personality

Independent

Collaborative

Trailblazer

Conservative

Generalist

Specialist

Planner

Doer

Idealist

Pragmatist

Abstraction

Control

100
50
0
50
100
Feature Experience

Data Migration

TDD

Project Management / SDLC / ITSM

Azure DevOps

MODERATE
EXTENSIVE
EXPERT
Cultural Experience

Agile - Scrum Master

Commerce/Retail

Insurance

Infosec

MODERATE
EXTENSIVE
EXPERT
Portfolio

Tesco

Scrum Master

Work Experience : 2018 - Present

• Collaborates with Senior Product Manager and team leads to plan, maintain, and prioritize engineering work via the Engineering JIRA board.
• Assists with the grooming, preparing, and prioritizing of Product Backlog items to ensure clarity, conciseness, and readiness for Developer and/or DevOps work. Ensures the Product Backlog is the single, centralized source of work for the Team using JIRA.
• Educates and supports the Product Owner on best practices for grooming and maintaining the product backlog.
• Guides teams and the organization to use Agile/Scrum practices and values to attain customer satisfaction.
• Contributes to establishing the Sprint Goal; monitor Sprint Progress; resolve and remove impediments to Sprint Workflow; drive In-Progress items to Done by collaborating with the Developers.
• Facilitates getting the work done without assigning, coercion, or dictating the work.
• Coach teams to build a safe and trusting environment where problems could be raised without retribution, blame, or judgment while emphasizing healing and problem-solving.
• Leads technical release planning in collaboration with engineering and product management.
• Aligns teams to Agile standards and practices, and mentor team members to be self-sufficient.
• Works proactively to remove project obstacles and develop solutions with the team.
• Ensures deliverables are reached and deadlines are met throughout the program lifecycle.
• Builds positive relationships with business collaborators, end-users, and product owners.
• Tracks, reflects, and communicates team metrics such as – velocity, blockage Patterns, WIP, Burndown Charts, Burn Up Charts, and sprint release progress.
• Assists with prioritization and resolution of defects and bugs.
• Assists team with making appropriate forecasts through Product Backlog item (E.g., User Story) selection and task definition.

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Blue Cross Blue Shield

Scrum Master

Work Experience : 2015 - 2018

• Managed each project’s scope and timeline among 2 scrum teams.
• Coordinated daily stand-up meetings, facilitated and scheduled meetings, demo and followed local scrum ceremonies (daily scrum, sprint planning, sprint demo and retrospective, etc.)
• Coached scrum team members in Agile frameworks.
• Facilitated internal communication and effective collaboration.
• Point of contact for external communications (e.g., from customers or stakeholders).
• Assisted with both internal and external communication, improving visibility, transparency, and radiating information.
• Worked with product owners to handle backlogs and new requests.
• Resolved conflicts and removed obstacles that occurred within and outside team.
• Coached the scrum teams and participate in helping to remove impediments.
• Helped teams implement changes effectively.
• Ensured deliverables were up to quality standards at the end of each sprint.
• Guided development teams to higher scrum maturity.
• Helped built a productive environment where team members ‘own’ the product and enjoyed working on it.
• Properly managed the backlog and aided the team in determining suitable commitments for product backlog items and sprints.
• Created a positive and easy communication channel (team, product owner, stakeholders).
• Managed and built strong, collaborative relationships with team members, colleagues, executive leadership, and stakeholders.
• Addressed team dynamics, resolving conflict, and resource constraints.
• Fostered a culture of collaboration, creativity, and innovation.
• Feature, backlog, epic, and story tracking & Status Reporting to Key Stakeholders using Azure DevOps.
• Worked closely with Senior Product Manager to manage and maintain the planning, budgeting, and tracking of work intake and prioritization using Azure DevOps.

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