Leandro

Responsible for managing the support teams working with systems based on .NET architecture for all LATAM. He works with stakeholders from Latin America, USA, and India.
– Establishing process KPIs following the team through the adherence and delivery of goals.
– Takes corrective actions on process deviation.
– Performing data-driven analyses with ticket influx/throughput of each team.
– Analyzing trend influx to highlight spikes, seasonality, and build strategies to reduce impact.
– Determining team’s forecast based on the influx, technology synergy between applications, and
attrition’s risk.
– Delivering projects related to LCM and Disaster Recovery of the applications.
– Presenting executive reports showing the monthly results
– Working with Root-Cause analysis to identify improvements opportunities based on Pareto’s concept.
– Promoting the spread of information with cross-team collaboration, Standard procedures creation, and
bi-weekly meetings.
– Working with 35-40 members across 7 teams that support close to 120 applications.
– Delivering a service experience improvement for ERP, finance, and HR applications.

Worked as a Scrum Master in the creation of a digital product for Streaming with SAFe methodology.
– Participated in the release of several features of the application over 12 Sprints and 3 PI Plannings.
– Facilitated Sprint Review, Retrospective, Daily Meetings, and Sprint Planning as well.
– Worked very closely with the Team’s KPI like throughput of story points, and process deviation taking corrective actions when it happens.
– Created documents to explain processes, practices, and standards to drive the Product Owner and Development team.
– Helped the team to build the delivery strategy for the Sprint Goal (short term) and PI Goal (long term).
– Promoted better navigation through the information available on the Jira repository.
– The teams were composed of 3 squads, namely: Design, Android, and iOS.
– Delivered a streaming platform to enable the subscription of the cheapest plans.

Responsible for the support of local applications for North, Central, and South America.

• Managed the team focusing on a data-driven continuous improvement process in an agile environment.
• Conducted projects with a hands-on approach to migrate EOL applications and to set up CI/CD processes with Docker, Jenkins, and GitLab.
• Delivered a service experience improvement for Finance, HR, and control/planning of manufacturing applications.

Responsible for an Umbraco (.NET based CMS) Implementation to deliver information to partners and dealerships of the customer with low IT intervention and high ability to change the content.
– Established process, document templates, reports, and metrics of the project.
– Conducted meetings with the customer to show the project’s progress and the product that was built for each sprint.
– Defined and followed the delivery of the requirements.
– Negotiated project changes with the customer.
– Took corrective actions when process deviation happens with a hands-on approach.
– Helped with the creation of a change request documentation to formalize the changes.
– Conducted the Sprint Review, Retrospective, and Sprint Planning of the team.
– Worked with a Scrum team focusing on agile process and metrics using roadmap and efficient communications to achieve the goal.
– Delivered a product to enable communications between PSA bank and retailers stakeholders.

Responsible for the project to deliver the Oracle BI ecosystem for a Brazilian Government Judiciary Institution (Tribunal Regional do Trabalho 4 Região). Managed the Hardware preparation and installation, Software Installation (Oracle DB, Oracle Data Integration, Oracle Business Intelligence, Oracle VM, and Oracle Linux), Oracle appliance license validation, and training for business and technical team.
– Established processes, document templates, reports, and metrics of the project.
– Conducted meetings with the customer to show the project’s progress and the product that was built for each sprint.
– Followed the delivery of the requirements.
– Negotiated project changes with the customer.
– Took corrective actions when progress deviation.
– Worked with risk analysis and driven strategies to eliminate/mitigate them.
– Created change requests to formalize the changes.
– Delivered projects related to BI, I.T. infrastructure, and training in Oracle BI.

Responsible for projects related to integration between SAP and Salesforce via SOA architecture with IBM Information BUS and DataStage technologies. Also worked to release new features with sprints on a SharePoint + Microsoft EPM solution.

Responsible for server upgrade projects of the company data centers and business process improvement. Later also managed the support team in charge of core CRM of the business called Siscom.

Responsible for agile teams to develop .NET projects as Scrum Master.

• Contributed to developing products like STD – to identify where physical documents were stored; RDO – a content manager to deliver didactic handouts; AFIP-CEMSA – a mobile app to work as a sleep tracker and give information about user’s health.
• Worked with technologies like ASP.NET, AngularJS, .NET Xamarin in front-end andMVC2 as back-end.
• Managed software projects as PMP.

Developed BI solutions using dimensional models, ETLs, procedure programming, reporting services, .NET sites, OLAP MDX queries and Cubes in an SQL Server Analysis Services environment. Participated in a Rollout project to deploy the solution in Latin America.

Developed .NET solutions for web/windows forms using technologies like Silverlight, JavaScript, ASP.NET.

Worked as a web application developer on the .NET Framework 2.0 and 3.0 platform in a CMMI software factory model.