Executed product upgrades/migrations over existing accounts. Created documentation for guidelines and training. Connect with the different organization levels as needed.

• On-going Triage of incoming customer-reported issues
• Troubleshoot & resolve JS and API integration problems
• Worked with engineering for deeper debugging as required
• Engaged in direct calls with customers for more effective resolution
• Collaborated in new customer deployments
• Identification & reporting of potential product enhancements

Technologies:  REST API, MongoDB, Elasticsearch, JavaScript, HTML, CSS, Postman, Kibana, AWS S3, AWS Batch, Git, GitHub, Visual Studio Code

Responsible for team delivery and overall performance for 20+ people.  Customer’s main point of contact for the escalation of any team-related issues.  Remained active in the people development role including 1-on-1s, goals/objectives setup, and career-path coaching.  Ensured adherence to processes and delivery of training as needed.

• Facilitator of monthly ceremonies: Achievements, Backlog Reviews, and Retrospectives
• In charge of new members’ onboarding
• Assist with team recruitment: candidates review, interview, and presentation to clients
• Performance reviews preparation, delivery, and follow-up – by-annual cycle

Provided leadership of the Agile Coaches Team and mentoring other SMs and Coaches. On-going facilitation of the Agile ecosystem in place including ceremonies, impediments, actions (Scrum Master role). Imparted knowledge and guide on Agile & Lean values and best practices. Identified and implemented the best suitable Agile framework [Scrum, Kanban, and combinations].

• Delivery of Training sessions at different levels: teams, leaders, managers, and stakeholders.
• Assisted Product Owner with prioritization and overall Backlog administration.
• Oversaw the quality of user stories and coach PO / BA on how to improve when required.
• Helped the team understand collaboration practices and encourage self-organization.
• Promoted continuous improvement culture – identify areas of inefficiency.

Technologies:  Trello, Jira, Kanban, Azure DevOps, Azure Test Plans, Planning Poker, Confluence

Supported the General Insurance department on its transition to Agility.  Adoption of Scrum framework over multiple teams – implementation from scratch. Filled a full Scrum Master role as a servant leader, facilitator, impediments removal.

• Agile Coaching to Teams, POs, and Stakeholders at different company levels
• Identification and delivery of Training sessions – for example, Agile and Scrum Basics
• Continuous team building: ownership, shared goals, collective responsibility
• Teach and support Product owners on their duties – backlog refinement, and ROI prioritization

Management of multiple project executions delivering high-quality projects with 3 teams and 15 people. Guaranteed clear requirements from business stakeholders to teams. Ensured effective communication between parties.

• Agile working environment setup: Scrum Master role run
• Team mentoring and coaching
• Sought sales opportunities and resource allocation

Technologies:  MySQL, Java, REST API, JavaScript, jQuery, Selenium WebDriver, JMeter, Git, Beanstalk, Basecamp, Trello, Mem cached, Glassfish, Jenkins, GitHub, Jira, Planning Poker, MongoDB

Responsible for a mid-size team delivery and performance – 10 people. Customer’s main point of contact.

• Ensured effective communication between onshore and offshore teams
• Scrum framework adoption – active Scrum Master role
• Members coaching and continuous process improvements

Technologies:  Java, Spring, MySQL, Maven, Robot Framework, XML, Selenium, Jenkins, Jira, Greenhopper

• QA Engineer at Globant for Orbitz Worldwide (2008-2010)
• Teacher Assistant at Universidad Nacional del Centro de la Provincia de Buenos Aires (2009-2010)
• Software Engineer at Globant for Deloitte US (2007-2008)