Jennie

• Office 365 tenant creation/configuration/adoption
• SharePoint Online development and training
• PowerApps\PowerAutomate development
• Website development

• Provide Microsoft Office 365 Premier Support
• In-depth break/fix and advisory support
• Supported products include SharePoint Online, Exchange Online, Teams, Security and compliance, and Power Platform

• Project Management
• SharePoint Development, Architect, Administration, and Support
• Manage multiple clients/projects concurrently
• Migrations (2010-2013), Upgrades
• End User training

• Network security
• Develop and implement new office management systems utilizing SharePoint
• System integration
• IT system management

• Developed business solutions in SharePoint 2010
• Integrated a variety of business platforms in SharePoint intranet
• Built SharePoint extranet to be utilized by various client portals
• Managed three groups of developers for SharePoint 2010, MS Dynamics CRM and GP
• Moved servers to a clustered environment for high availability and software upgrades
• Disaster Recovery planning and testing
• Maintained application servers and provided customer support (SharePoint, MS Dynamics CRM, MS Dynamics GP)
• Developed CRM reports (SSRS)

• Completed architecture design for the creation of the SharePoint 2010 site
• Configured the lab environment – SharePoint 2007/2010, MS Dynamics GP/Business Portal
• Prepared SharePoint 2007/2010 sites for initial launch
• Farm and database architecture development and maintenance
• Supported MS Dynamics CRM and GP

• Maintained web content for internal and external websites
• Created processes and tools for change (control) management
• Developed integrated business requirements and solutions with departmental liaisons
• Utilized Dreamweaver, Photoshop, SharePoint, InfoPath, VSS, and Flash

• Administration: Active Directory, Exchange, VSS, SharePoint, WebLogic, RSA, and NTFS File Permissions
• Developed Network Admin procedures and documentation
• Developed end-user instructional documentation

• Provided technical support for 400 users dealing with workstation, printer, and software issues
• Developed policies, procedures, and training documentation for creating a formal help desk
• Created trouble-ticket system database for tracking and reporting end-user issues
• Trained end-users and support staff on new technologies such as Office 2003, Visual SourceSafe, SharePoint, In-House Applications and Citrix

• Setup networks and personal computers
• Troubleshot hardware, software, and network issues

• Developed and tested form templates used for in-house title insurance software
• Served as a project lead, forms coordinator, and QA analyst
• Utilized MS Raid, Clientele, MS Office, IE, Rational Unified Process (ClearCase, ClearQuest), VSS