Jaime

Proactively proposes solutions to customers based on the knowledge of the account and business. Performs moderately complex problem-solving with assistance and guidance in understanding and applying company policies and processes.

• Owns the engagement with the customer, from a communication, budget, and resources perspective
• Manages systems, emerging technology, and business trends to provide the required edge to business success.

Skills: Customer Relationship Management (CRM) · Problem Solving · Business Process Analysis · Microsoft Excel · Microsoft Office · Communication · Business Requirements · Continuous Integration · Agile Methodologies · Confluence · Scrum · Change Management · Agile Project Management · SharePoint · Jira · Teamwork · Leading Meetings ·

Managed all aspects of the end-to-end release process. Oversaw deployment of operating system patches, security improvements and hardware compatibility updates.

• Planned and scheduled the release and created the Jira release card on request from the release team.
• Initiated the implementation of the release and adhered to internal release development guidelines and processes to mitigate liabilities and align with business goals.
• Closed all release requests.

Skills: Customer Relationship Management (CRM) · Problem Solving · Data Analytics · Business Process Analysis · Microsoft Excel · Microsoft Office · Data Analysis · Data Migration · Data Modeling · Data Mining · Business Requirements · Process Automation · Business Process Mapping · Databases · SharePoint · Jira · SQL Server

Planned, designed, tested, and implemented configuration changes for servers and software. Provided support with the configuration, installation, and maintenance of systems.

• Installed exhibitions from conception to physical configuration and analyzed data for potential issues and validated that data is accurate before loading.
• Analyzed existing systems and databases and recommended enhancements to solve business needs and collaborated closely with upper management to drive strategy through the development and implementation of new processes.
• Promoted to a higher role at the end of this project based on successes

Skills: Analytics · Problem Solving · Data Analytics · Business Process Analysis · Microsoft Excel · Microsoft Office · Communication · Analytical Skills · Data Analysis · Data Migration · Data Modeling · Data Mining · Business Requirements · Performance Management · Process Automation · Key Performance Indicators · Business Intelligence Tools · Databases · MySQL · SharePoint · SQL · Microsoft Project · Strategic Planning · Teamwork ·

Managed and supported business risk and worked to develop and implement strategic solutions. Evaluated the effectiveness of business processes and offered suggestions for improvement.

• Analyzed, quantified, and otherwise measured productivity.
• Helped the company change its process to match the evolving customer profile.
• Gathered meaningful information from company employees at many levels, from business owners to middle managers to entry-level employees, and documented and quantified to determine which process components exhibit lower-than-desired productivity.