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George
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George

Toronto, Ontario, Canada --:--:--

George is a Product Manager and Product Owner with 10 years of experience delivering a variety of software products in FinTech (credit, lending, wealth management), travel rewards, eCommerce, and more. He is well-versed in running multiple concurrent cross-functional Agile product teams. His most recent project utilized his skills in risk modeling, digital transformations, product vision, product roadmaps, and analytics using Agile spring planning sessions, story mapping, and product refinement. He is an adept collaborator with various stakeholders to ensure alignment for new product features.

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Skills
Years
1
2
3
4
5
6
7
8
9
10+
AWS
JIRA
Dashboards
Azure
TFS
Chatbot
GCP
Miro
Web Portals
MySQL
.NET
Adobe Analytics
SQL DB
REST
PowerBI
Angular
SQL
Heap
jQuery
SaaS
Amplitude
JavaScript
C++
Mixpanel
PHP
Java
Segment
Python
Tableau
Spring
HTML
CSS
MS Office
Developer Personality

Independent

Collaborative

Trailblazer

Conservative

Generalist

Specialist

Planner

Doer

Idealist

Pragmatist

Abstraction

Control

100
50
0
50
100
Feature Experience

Product Management

Recommendation Engine

Data Modeling

Data Validation

MODERATE
EXTENSIVE
EXPERT
Cultural Experience

Agile - Scrum

FinTech

eCommerce

Insurance

MODERATE
EXTENSIVE
EXPERT
Portfolio

CIBC

Product Manager

Work Experience : 2019 - present

Credit Application Platform:

  • Digital Transformation of Credit Structuring and Credit Adjudication platform used by 100s of Credit Writers and Adjudicators

Model Builder:

  • New Credit Risk Modeling Platform used by Model Quants in the bank to build and publish credit risk models.

 

Responsibilities:

  • Define, communicate and execute product vision, strategy, and product roadmaps.
  • Utilize inputs from user research, usability studies, product analytics, etc. to make data-informed decisions.
  • Partner and collaborate with various stakeholders and ensure alignment and buy-in for new product features.
  • Lead effective story mapping, product refinement, and agile sprint planning sessions and prioritize epics, features, and user stories.
  • Define, track and report on product metrics, OKRs, key value drivers
  • Continuous product discovery, product backlog grooming and solving problems, and removing impediments at every step in a proactive manner.
  • Deliver high-impact demos to stakeholders and evangelize the product among VPs/Senior Directors of various LOBs.
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6STAYS

Product Manager

Categories

Work Experience : 2018-2019

Responsibilities:

  • Bring a new mobile app to market that serves the needs of short-term travel customers – customer loyalty, short-term stay bookings, and eCommerce store.

Skills

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TD Bank

Product Owner

Categories

Work Experience : 2014-2018
  1. TD Expedia Rewards program – 500k+ users.
    1. Rewards redemption on travel and merchandise.
    2. Personalization based on user profile.
    3. Improving customer satisfaction scores.
  2. TD MySpend mobile app – scaled to 100,000+ users.
    1. MVP customer sign-on and onboarding.
    2. Product analytics

Responsibilities:

  • Plan product roadmaps, prioritize features and user stories, constantly evaluate product-market fit and differentiate value proposition.
  • Utilize product analytics to make data-informed decisions using quantitative and qualitative methods.
  • Lead and facilitate scrum events such as product refinement sessions, sprint planning, daily stand-ups, product demos, retrospectives
  • Identify, manage and remove impediments, risks and blockers.
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Bank of Montreal (BMO)

Sr. BA / Product Owner

Categories

Work Experience : 2010-2014

Advice Direct Wealth Management Platform – 100k+ users.

    1. Recommendation engine (data aggregation from multiple channels).
    2. Multiple order entry and fulfillment.
    3. Omnichannel user experience (consistent user experience on web & mobile).

Responsibilities:

  • Product feature backlog grooming, user story definition, acceptance criteria.
  • Process flows, logical data models, interaction analyses, analyzing tradeoffs between application capabilities, performance, and usability.
  • Manage the impediments and risk backlog.
  • Mentored and coached team on Agile best practices to build outstanding products.
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Traveler's Insurance

Business Analyst

Work Experience : 2005-2010

Insurance underwriting application

Responsibilities:

  • Gather & maintain business functional and technical requirements.
  • Document business process workflows, navigation, information architecture for web portals, including wireframes and UI/UX specifications.
  • Work with cross-functional teams by leading ideation sessions, participating in rapid design labs, and project meetings.
  • Represent the BA team during triage sessions with the Development team and QA Analysts.
  • Investigate and analyze problems, conducting impact analysis of change on the system in order to recommend appropriate solutions.
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