George

Credit Application Platform:

• Digital Transformation of Credit Structuring and Credit Adjudication platform used by 100s of Credit Writers and Adjudicators

Model Builder:

• New Credit Risk Modeling Platform used by Model Quants in the bank to build and publish credit risk models.

Responsibilities:

• Define, communicate and execute product vision, strategy, and product roadmaps.
• Utilize inputs from user research, usability studies, product analytics, etc. to make data-informed decisions.
• Partner and collaborate with various stakeholders and ensure alignment and buy-in for new product features.
• Lead effective story mapping, product refinement, and agile sprint planning sessions and prioritize epics, features, and user stories.
• Define, track and report on product metrics, OKRs, and key value drivers
• Continuous product discovery, product backlog grooming and solving problems, and removing impediments at every step in a proactive manner.
• Deliver high-impact demos to stakeholders and evangelize the product among VPs/Senior Directors of various LOBs.

Responsibilities:

• Bring a new mobile app to market that serves the needs of short-term travel customers – customer loyalty, short-term stay bookings, and eCommerce store.

1. TD Expedia Rewards program – 500k+ users.
   1. Rewards redemption on travel and merchandise.
   2. Personalization based on user profile.
   3. Improving customer satisfaction scores.
2. TD MySpend mobile app – scaled to 100,000+ users.
   1. MVP customer sign-on and onboarding.
   2. Product analytics

Responsibilities:

• Plan product roadmaps, prioritize features and user stories, constantly evaluate product-market fit and differentiate value proposition.
• Utilize product analytics to make data-informed decisions using quantitative and qualitative methods.
• Lead and facilitate scrum events such as product refinement sessions, sprint planning, daily stand-ups, product demos, retrospectives
• Identify, manage and remove impediments, risks and blockers.

Advice Direct Wealth Management Platform – 100k+ users.

1. 1. Recommendation engine (data aggregation from multiple channels).
   2. Multiple order entry and fulfillment.
   3. Omnichannel user experience (consistent user experience on web & mobile).

Responsibilities:

• Product feature backlog grooming, user story definition, acceptance criteria.
• Process flows, logical data models, interaction analyses, analyzing tradeoffs between application capabilities, performance, and usability.
• Manage the impediments and risk backlog.
• Mentored and coached team on Agile best practices to build outstanding products.

Insurance underwriting application

Responsibilities:

• Gather & maintain business functional and technical requirements.
• Document business process workflows, navigation, information architecture for web portals, including wireframes and UI/UX specifications.
• Work with cross-functional teams by leading ideation sessions, participating in rapid design labs, and project meetings.
• Represent the BA team during triage sessions with the Development team and QA Analysts.
• Investigate and analyze problems, conducting impact analysis of change on the system in order to recommend appropriate solutions.