Erick

Tasked with understanding, debating, and conceptualizing new products and improvements together with the business and operations teams, to match the best usability practices and company goals. Ensured the operational excellence of the Prudential platform in a web and mobile environment, in compliance with corporate strategies and established service levels, in order to provide the best experience for the user.

• Provided mentorship and guidance to 2 other designers within the team
• Design, research, create, interview, and test our digital solutions
• Generating insights and opportunities for improvement with the support of analytical platforms;
• Monitoring and managing both backlogs and the delivery of new features
• Defined a framework with processes, tools, and KPIs in order to disseminate the design culture in the company and represent the team at events

Provided Technical leadership on 3 projects/clients for Banco Safra, Hospital Albert Einstein, and Banco Itaú as Technical Lead of 4 UX designers at Banco Safra and 8 UX Designers

• Facilitated Design Sprints, Design Thinking, and Discoveries (Double Diamond)
• Strategical meetings with Key Users and Stakeholders
• Created and shared knowledge about the Personas
• Supported development squad team

Developed presentations, websites, and apps for, Allergan, Abbott Laboratories, and Leroy Merlin. Created various user journey mapping designs and blueprints.

• Strategical meetings with Key Users and Stakeholders
• Created and shared knowledge about the Personas

• UX Designer at Agencia PHD (2010-2013)
• Art Assistant at Terra Networks (2010)
• Graphic Designer at Vifran Embalagens Promocionais (2009-2010)