Christopher

Developed client relationships to learn clients’ business needs and IT stack. Defined engagement strategies and priorities for the kick-off project while managing expectations. Contributed to the company’s growth by managing the testing team. Established project priorities, gave clear direction, and supervised the day-to-day execution.

• Primary contact for client champion and point of contact
• Responsible for overall account management and health
• Team Advisor on account direction and objectives
• Partner with for quality manager to ensure the team delivers client value by focusing on client needs
• Set direction for the team and quality manager and set client expectations
• Client advisor on direction, practice standards, and deliverables
• Oversaw account resourcing
• Primary accountability for account budget
• Set a delivery schedule in partnership with client and quality manager
• Provided technical guidance to quality manager, team, and individual team members
• Liaison between quality manager and client leadership

Administer Automation and Performance Testing program, applying Agile and Scrum methodologies to create an efficient department that consistently meets established timelines. Manage and configure Testing Lab and Micro Focus Test Suite infrastructure. Conduct infrastructure updates, patches, and software.

• Implemented Test Management System using ALM, TFS, and JIRA tools to illustrate project features and requirements.
• Evaluated function, performance, and design compliance of every product against design standards and customer needs.
• Compiled data on quality issues and vulnerabilities and reported all findings to Test Leaders with suggestions for improvement.
• Reduced resource use by 50% by revamping processes and establishing new frameworks and coding standards with an optimization plan.

Technologies: QA, Python, Ruby on Rails, SQL DB, JavaScript, Azure, AWS, C++, Node, Java, .NET, React, Angular, Android, React Native, iOS / Swift / Objective-C

Led 20 direct reports and QA Teams across multiple business segments to establish priorities and manage personnel development. Coordinated with Offshore Team and Manual, Automation & Performance Team while performing extensive user interface testing in Windows, Android, and iOS. Set and reviewed departmental goals and deliverables.

• Integrated ALM/Performance Center across the enterprise to identify continuous improvement opportunities and meet performance requirements
• Reconfigured automation framework which cut maintenance times by 60%, increased coverage by 34.5%, and reduced regression time by 35 hours per
• Identified and tracked defects within ALM, performed additional testing to resolve problems, and support automation and performance teams.
• Promoted best practices and tracked performance against key performance indicators by managing project schedule and estimates
• Debugged code to locate root causes of problems by reviewing configuration files and logs
• Identified and created best practice standards and documentation for the Testing Center of Excellence

Technologies: QA, SQL DB, MySQL, JavaScript, Azure, AWS, C++, Java, .NET, React, ArcGIS, Android, React Native, iOS / Swift / Objective-C