Brandon

Developed coaching tools and aids for small-to-medium scale Agile development teams. Designed and implemented corporate mission, website, and customer acquisition model

• Conducted in-house Scrum and Agile training and coaching with software development, product management, scrum masters, and business analyst teams up to 30+ team members
• Founded and scaled the business to profitability within the first 6 months of operation

Expanded payment method offering by 300% over 6 months in regulated jurisdictions, across 3 states. Delivered 11+ feature and platform projects over 8 months, resulting in increased market penetration. Implemented new roadmap and product strategies to accelerate user adoption.

• Streamlined product release cycle resulting in delivery of major projects 6+ weeks ahead of schedule
• Orchestrated successful migration of E-Commerce platform to Kubernetes, resulting in 99.95% uptime
• Worked with Development, QA, Architects and DevOps teams, to understand technology builds from conception to execution
• Maintained the product roadmap in Jira and liaise with Product Managers and Architects to ensure that sprints are broken down into detailed user stories with estimated workload matching sprint velocity
• Aided in the promotion, marketing, sales and deployment of all products

Scaled cross-functional development team by 26 (>500%), and product team by 8 (400%) while maintaining velocity and delivery metrics. Managed 40+ Dev, QA, and Product team direct reports across 7 teams. Delivered go-to-market (GTM) strategy for 8 products over 14 months

• Coordinated ongoing development and refinement of 16 concurrent products within 2 platforms
• Implemented and improved agile processes to increase developer performance by 20% within 90 days, and 35% over 6 months
• Generated key metrics and north star initiatives for 16 products, establishing 12-18 month roadmaps
• Mentored and led the development team, fostering continuous learning and improvement
• Manages relationships with third parties (Insurers, SaaS partners, etc.) and finds solutions to support them in the best way possible
• Identified weaknesses in the SDLC process and work with the CEO, C,TO and Directors to implement new approaches or strategies
• Facilitates and leads all development team meetings and Scrum Artifacts (e.g., Sprint Planning, Backlog Refinement, etc.)
• Ultimately responsible for the delivery of projects in a timely and efficient manner, as well as communication thereof

Optimized the processes for business lending under $250k, reducing the lead time from 1 week to >24 hours.  Streamlined the lending application, decreasing the time-to-approval by 90% and the required data points by 70%, resulting in a 1500% time-saving for front-line team members

• Developed product roadmaps; planning feature enhancements and iterative product increment releases.
• Built consensus with executive leadership teams to ensure coordinated launches of competing products.
• Evaluated stakeholder requirements in order to build, maintain, and prioritize the product backlog.
• Collaborated with UX design and research teams to create intuitive mobile and web-based user interfaces.
• Represented business interests with the development team during Scrum artifacts.
• Manage cross-functional development resources to ensure high-quality product delivery on time.
• Oversee beta user responses and integrate feedback into the product backlog.

Managed multiple cross-functional teams utilizing both Agile and Waterfall methodologies.  Launched a co-brand Mastercard product, in partnership with a local post-secondary institution, increasing consumer rewards by 25% for cardholders. Led new initiatives including the development of a redesigned regional product portfolio, specialized custom product development, as well as operational system conversions and enhancements.

• Managed various cross-functional teams through the Agile and Waterfall project lifecycles for both new initiatives and operational business enhancements
• Researched and Discovered new areas and enhancements to transform the Mastercard experience
• Collaborated with a diverse set of business units and areas of expertise to build consensus between competing business needs and objectives
• Prepared formal presentations of analysis of relevant data to channels for executive dashboards and updates for leaders
• Facilitated user-experience research to identify obstacles and improve customer satisfaction
• Negotiated new vendor contracts, renegotiated existing agreements, and brokered partner white-label solution agreements

As a Client Advisor Business Services, he implemented systems to ensure accurate execution of financial and technical transactions.  At the same time, in the Digital Navigator role, he worked in a regional team responsible for increasing the mobile and digital customer penetration as well as technical proficiency of staff.

• Coordinated efforts between business units to ensure an optimal experience for customers and team members alike
• Mentored and fostered team development through training, shadowing, and coaching.
• Performed market analysis to develop and maintain accurate product positioning within region.
• Utilized analysis of competition and their comparable mobile and digital offerings to develop projects and tasks to maintain a regional competitive edge.
• Led the development and execution of digital branch promotions and projects.
• Collaborated with colleagues from various branches and departments to achieve personal performance objectives.

• Digital Experience Owner, Service & Support at Shaw Communications (2021-2022)
• Customer Representative Advisor at Scotiabank (2012-2015)
• Service and Product Consultant at Bell (2011-2012)
• Sales Consultant at GLENTEL Wireless Solutions (2010-2011)
• Team Leader / Sales & Marketing at Kognitive Marketing (2010)