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Arturo
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Arturo

Bogota, Colombia --:--:--

Arturo is an Information and Communications Technologies Professional with 7+ years of extensive experience in Project Management. He has participated in a large number of technology projects including aggressive communications network deployments to complex software solution developments.  As Project Manager, Arturo offers a wide understanding of the Telecom and Information Technology Industry. Highly capable of setting up and maintaining collaborative communications among stakeholders while managing all aspects of projects such as scope, risk, cost, and deadlines. PMP®| ITIL | Agile | Business Development Manager | PMI-ACP.

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Skills
Years
1
2
3
4
5
6
7
8
9
10+
AWS
ETL
Agile - Scrum
PMP
Planning & Scheduling
Salesforce
JIRA
Budgeting
Burndown Charts
BSS / OSS
Developer Personality

Independent

Collaborative

Trailblazer

Conservative

Generalist

Specialist

Planner

Doer

Idealist

Pragmatist

Abstraction

Control

100
50
0
50
100
Feature Experience

Interdisciplinary Teams

Forecasting / Budgeting

Stakeholder Relationships

Risk Management

MODERATE
EXTENSIVE
EXPERT
Cultural Experience

Agile - Scrum

Retail / Sales

Telecom

Outsourcing / Offshoring

MODERATE
EXTENSIVE
EXPERT
Portfolio

Sitel

Senior Project Manager

Categories

Work Experience : 2019 - 2021
  • Responsible for projects schedule; budget; resources; risk and deliverables on the business side.
  • Monitor teams to make sure goals and objectives are being kept.
  • Gather, evaluate, and analyze data; monitor trends; prepare reports, and present recommendations working individually or within the team.
  • Provide support to CIA management team to support the achievement of Company and Client goals.
  • Create, maintain, and deliver management reports to include current project status, forecasted vs actual expenses, and cost-benefit analysis of new initiatives.
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Comarch

Project Manager

Categories

Work Experience : 2018-2019
  • Project Scope definition and change management
  • Project delivery including deployment planning
  • Communication management and progress reports
  • Planning and allocation of project human resources
  • Preparation and execution of the project management plan
  • Track and report project problems
    ________________________________________
    Software Development | Agile | SDLC | TAM | SID | eTOM | ITIL
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ZTE

Project Manager

Categories

Work Experience : 2011 - 2017
  • Established and guarantee effective and collaborative communication with key stakeholders.
  • Managed all aspects of projects including scope, risk, cost and schedule
  • Generated organizational structure and define roles and responsibilities
  • Ensured compliance with the scope and satisfaction of customer needs
  • Supported the marketing and sales team to obtain new business opportunities
    _______________________________________________________________
    PMP │ Scrum │ Agile │ Earned Value EVM | Risk Management │ Cost Control │ Plannning │ SCADA │e-TOM

Skills

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PROJECT: Warp Speed - Salesforce

Categories

Work Experience : 2015-2020

Description:

Process mapping (Blueprinting) built and deployment of a standardized (out of the box) sales process using Salesforce Sales

Cloud Services.

Technical Achievements:

Replaced existing Salesforce instance and implement a new instance of Sales Cloud Services to manage a standardized sales process in 10 weeks

Management Achievements:

  • Developed a hybrid project management lifecycle to deliver expected value on schedule
  • Managed Vendor + internal Stakeholders throughout SDLC from requirement gathering to Change Management and system adoption
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PROJECT: Seminole Hard Rock Panama & Philippines

Categories

Work Experience : 2015-2020

Description:

Design and implementation of a seasonal support project for Seminole Hard Rock to support Super Bowl. Primary line of business Gaming and hospitality up to 80 Agents in Panama city.

Technical Achievements:

  • Telephony; reporting and voice recording System design and integration
  • 80 x Agents ramp up in less than two weeks in Panama

Management Achievements:

  • Developing collaborative communication with s first time BPO outsourcer client
  • New Business opportunities identified and agreed with sales team on training and IT
  • COVID 19 crisis management

Skills

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PROJECT: SIPI Colombia (Internal Plant Inventory System)

Categories

Work Experience : 2015-2020

Description:

  • Internal Plant Inventory System including:
    • Site Infrastructure Management
    • B2C Inventory + Reconciliation + Service Fulfillment [RAN and Fixed Access]
    • Core & Platforms Inventory
    • B2B Inventory + Service Fulfillment

Description:

  • Internal Plant Inventory System including:
    • Site Infrastructure Management
    • B2C Inventory + Reconciliation + Service
    • Fulfillment [RAN and Fixed Access]
    • Core & Platforms Inventory
    • B2B Inventory + Service Fulfillment

Management Achievements:

  • Implementing Hybrid Project Management techniques to mitigate delays by using incremental monthly deliveries
  • Developing Information radiators such as Burndown Charts, Agile EVM among others to improve communication with Stakeholders
  • Consolidating Issue trace on web-accessible tool (Jira), to easily follow up key issues avoiding additional risks and delays
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