Aneudy

• Monitor quality assurance processes and various project meetings for clients across a broad range of industries.
• Partner closely with other cross-functional departments to work on process problems and challenges that affect customer satisfaction in the implementation of projects.
• Facilitate QA ceremonies, identify and remove impediments to success, track progress, and recognize opportunities for continuous improvement

• Increased Help Desk efficiency by developing automation software to maintain user-to-computer metadata up to date. Developed and executed test plans and test cases to asses compliance with FBI CJIS Security Policy requirements.
• Reduced onboarding times by ~60% by developing algorithm to generate employee usernames based on specified standards. Designed and developed test plans and 100+ test cases to test Group Policy Objects and Firewall Access Control Lists.
• Increased network stability by developing software to capture user’s drive mapping statuses to proactively solve issues. Developed software to auto-populate user’s data into Active Directory from HR’s CSV and Databases.

• Collaborated with Software Engineers in the development of requirements documents to improve testing effectiveness
• Provided test plan and test cases design reviews to Software Engineers and QA Analysts
• Led the adoption and implementation of DevOps and a CI/CD pipeline into our QA processes
• Led a globally distributed team of about 15 members across 4 different time zones
• Led multiple End-to-End QA projects through their successful completion simultaneously
• Fostered collaboration, continuous learning, and quality of work within the department
• Maintained outstanding performance, leadership, and communication throughout my post at company
• Increased team capacity by providing team members mentorship and training on required automation and development skills
• Developed automation software that reduced overall testing times by ~75% while leveraging multiple languages and tools
• Took initiative writing a 285 pages testing and operations manual on the rating system for my successor