Adalberto

Agile Specialist responsible for the agile culture adoption and its best practices. Coordinating multiple projects and remote teams from different countries in the development for integration and upgrade of E-Commerce systems in Magento, Shopify, Big Commerce, and Salesforce. Acting as a Jira administrator to improve its usability, processes, flows, extraction, and integration of metrics, automation, standardizing, and adapting dashboards to all company projects and its clients. Coordinating teams to work efficiently and communicating with cross-cultural clients frequently about their project’s health as well as managing risk through creative solutions to complex problems. Working with tools such as Jira (advanced knowledge), Confluence, and OpenAir.

• Team productivity and efficiency with custom queries, standardized dashboards, and boards;
• Quality control dashboards to provide a better view of gaps in the process;
• Project visibility improvements;
• Training Sessions on Scrum framework.

SKILLS:

• Scrum, Kanban, Agile, Leadership, DevOps, Training, Quality Assurance, Project Management, Process Improvement, E-Commerce.

TOOLS:

• Jira (Admin), Confluence, OpenAir, SharePoint.

Agile Specialist and Team Leader for teams focused on continuous improvement of GENT& (Santander collective intelligence), digital transformation, and providing the client a unique experience. Working side by side with IT, business, curation, change management, governance, agile and metric teams to provide a seamless transition in the usability of hybrid chatbots, equipped with AI, human services, and cutting-edge technologies such as Android, Angular, Apigee, Arsenal, Azure, Big Data, Camel, IBM Integration Bus, IBM Watson, iOS, Java/Spring Boot, JavaScript, Kafka, MongoDB, Node.js, PaaS, SaaS, TypeScript, RabbitMQ, React, Redis and ZUP Gateway.

• Team productivity and efficiency with custom queries, dashboards, and boards to improve framework adherence, keep track of metrics, and improve decision making;
• Process remap documentation in Confluence to make information easily accessible by everyone in our teams.
• Release version documentation controls;
• Templates for documents, workflow, release control, and reports.

SKILLS:
• SAFe, Scrum, Kanban, Agile, DevOps, Leadership, Jira (Advanced User), Confluence, Quality Assurance, Project Management, Process Improvement, Training.
TOOLS:
• Jira (advanced knowledge), Confluence, ITSM (ServiceNow), Grafana, Dynatrace, Miro, Zeplin, SharePoint, PERT diagrams.

Agile Specialist and Team Leader responsible for Santander structural chatbot platform development squads, coordination of migrations from the mapping of activities to the monitoring of execution, and being a bridge between the development, business, governance, and KPI teams. Leadership, coaching, and team motivation in person and remotely. Scrum framework compliance, scaling the efficiency of deliveries through the search for continuous improvement, organization, and partnership with all involved parties.

Agile Specialist and Squad Leader responsible for coordinating and running deployments, remote team management, and in-person. Ensuring Scrum framework compliance, generating agility and productivity. Responsible for being the liaison between the client and the teams, running Inception meetings, Story Mapping, Refinement meetings, and Scrum ceremonies. Updating project timeline status and generating executive reports.

ACCOMPLISHMENTS:

• Scrum framework adherence.

SKILLS:

• Scrum, Kanban, Agile, Leadership, Project Management, Process Improvement.

TOOLS:

• Jira, Confluence.

Agile Master for Android and iOS Veloe application development, using Scrum framework, Kanban method, DevOps culture, techniques such as Inception, Discovery, Story Mapping, VSTS (Azure DevOps) as a tool, acting directly on the UI, UX, and QA with Product Owners, managers, development, infrastructure, security, and business teams, ensuring productivity to ensure a constant roadmap of deliveries and improvements to the application.

• Usage of Kanban method to pinpoint process gaps and provide improvements;
• Application development for Android/iOS devices for toll road fees and parking lot payment services.

SKILLS:

• Scrum, Kanban, Agile, SAFe, DevOps, Leadership, Quality Assurance, Project Management, Process Improvement.

TOOLS:

• Azure DevOps.

Scrum Master and Project Coordinator responsible for software deployments, integrations, and customizations for CRM and Big Data projects. Ensuring Scrum framework compliance, generating agility and productivity. Being the link between the client and the teams. Leading Inception meetings. Coordinating international teams, planning, detailing, survey requirements, process mapping, estimating costs, hardware acquisitions, outsourced services, and project schedules. Preparing technical and executive reports. Empowering users to use applications.

ACCOMPLISHMENTS:

• CRM and Big data project management using Scrum framework and Waterfall methodology.

SKILLS:

• Scrum, Agile, Leadership, Project Management, Process Improvement, Waterfall methodology.

TOOLS:

• Asana, Microsoft Project.

Scrum Master for multiple teams ensuring everyone respects and follows Scrum values and practices by acting as an event facilitator (Daily Scrum, Scrum Planning, Scrum Review, Scrum Retrospective), removing all impediments raised by the teams, avoiding interference, interacting directly with stakeholders and infrastructure teams, ensuring the commitment and maximum productivity of all team members during Sprints. Implementing improvement and quality processes in the SLDC (Software Development Life Cycle), tracking and disseminating the progress of Sprints through KPIs, using JIRA tools, responding to documentation, estimates, and specifications, and participating in the definition of technical solutions.

• Scrum framework adherence for multiple teams;
• Restructuring of multiple teams to comply with Scrum framework;
• Increase in team productivity speed and efficiency.

SKILLS:

• Scrum, Agile, Leadership, Jira, Confluence, Project Management, Process Improvement, Training.

TOOLS:

• Jira, Confluence.

IT Change Manager responsible for the infrastructure change process, from the project to the operation phase. Risk, impact, and scope analysis, and change approvals in the CA SDM tool. Auditing, process adherence, team coordination and follow-up for implementations, running CAB and ECB meetings. Ministering live bilingual training sessions in Leuven (Belgium), Mumbai (India), and remote sessions for technical teams, customers, and third parties in Europe. Creation, update, and translation of process documentation, work instructions, KPIs, management reports, and training materials. Acting as a Configuration Manager for the CMDB update.

ACCOMPLISHMENTS:

• Design, training, and adherence to the change management process;
• Constant remote and on-site training sessions for process adherence;
• Daily control of the Change Management process.

SKILLS:

• ITIL, Change Management, COBIT, CMDB, Training.

TOOLS:

• CA SDM.

IT Change and Release Management Analyst responsible for change analysis, approval, implementation, and follow-up. Team coordination, CAB (Change Advisory Board) and eCAB (Emergency Change Advisory Board) meetings, system upgrades, Outages (system unavailability), and Degradations (system availability reduction) monitoring and communications. Creation, update, and translation of work instructions, process documentation, KPIs, and management reports.

ACCOMPLISHMENTS:

• Change Management process adherence;
• Successful large-scale system upgrade.

SKILLS:

• ITIL, Change Management, Process Improvement.

TOOLS:

• HP Service Center, Service Manager, SAP.